In the open
Refund policy
Simple terms, stated before you pay.
Refund window
Pillarwise paid reports, including Monthly Strategy tiers, are one-time digital purchases. You may request a refund within 14 days of purchase by emailing [email protected]. Include the email used at checkout and, if available, the order or receipt reference. Do not send full card details.
Corrections
If incorrect birth information caused a report error, contact us promptly. Where technically possible, we can correct or regenerate the report without an additional charge. You may still choose an eligible refund instead.
How refunds are returned
Approved refunds are sent to the original payment method through the payment provider or merchant-of-record partner. Processing time depends on that provider and your bank and is commonly 5 to 10 business days after approval. Mandatory consumer rights in your location continue to apply.
Questions
Frequently asked
Yes. Contact us within 14 days of purchase. We may ask for the order email or receipt so we can locate and protect the order.
Contact us. Where technically possible, we can correct or regenerate the report instead of refunding it, unless you prefer an eligible refund.